If your PowerScan won’t scan a barcode, the issue is often caused by a dirty scanner lens, low-quality or damaged barcodes, incorrect scanner settings, or outdated firmware.
Cleaning the lens, checking barcode quality, adjusting settings, and updating firmware can resolve most problems. Using high-quality barcode labels improves scanning reliability and prevents future issues.
Why Is My PowerScan Not Scanning?
Barcode scanners are essential for tracking assets, managing inventory, and keeping operations efficient. When a scanner like the PowerScan stops working, it creates unnecessary delays. Below are the most common reasons why a PowerScan won’t scan barcodes and how to fix them.
Common Causes of PowerScan Barcode Scanning Issues
Before moving into solutions, here’s what typically causes scanning failures.
1. Dirty or Obstructed Scanner Lens
- Dust, dirt, or smudges on the scanner’s lens can block the laser or sensor, making it difficult to read barcodes.
Fix: Use a microfiber cloth and a small amount of lens cleaner to wipe the scanner lens.
2. Poor-Quality or Damaged Barcodes
- Scratched, wrinkled, or faded barcodes reduce readability.
Fix: Ensure barcodes are printed clearly on durable materials like high-quality barcode labels to prevent damage.
3. Incorrect Scanner Settings
- If the scanner is set to the wrong mode (e.g., 2D scanning instead of 1D), it may not read certain barcode formats.
Fix: Check scanner settings and configure them for the barcode type you are using.
4. Outdated Firmware or Software Issues
- Older firmware can cause compatibility problems or reduce scanning efficiency.
Fix: Download and install the latest firmware update from the manufacturer.
5. Improper Distance & Angle
- Holding the scanner too close or too far can result in failed scans.
Fix: Adjust the scanner to the recommended distance (usually 2-10 inches) and scan at a slight angle instead of straight-on.
6. Insufficient Lighting or Glare
- Bright lights, reflections, or scanning in low-light environments can interfere with barcode reading.
Fix: Adjust lighting conditions or use barcode labels with matte lamination to reduce glare.
Step-by-Step Troubleshooting Guide
If your PowerScan still won’t scan, follow these steps:
- Clean the scanner lens – Wipe with a microfiber cloth and check for smudges.
- Verify barcode quality – Ensure the barcode is undamaged and printed on high-contrast material.
- Check scanner settings – Set the scanner to the correct barcode format (1D or 2D).
- Update firmware/software – Download and install updates from the manufacturer.
- Adjust scanning distance and angle – Maintain 2-10 inches distance and scan at an angle.
- Test a different barcode – Try scanning another barcode to rule out label damage.
- Restart the scanner – Power off, wait a few seconds, and restart the device.
If none of these steps fix the issue, the scanner may require professional servicing.
How High-Quality Barcode Labels Improve Scanning Reliability
A major reason barcode scanners fail is poor barcode quality. If labels are smudged, scratched, or printed on low-durability materials, scanners struggle to read them.
What Makes a Barcode Label More Reliable?
- High-Contrast Printing – Clear, readable labels reduce scanning errors.
- Durable Materials – Weather-resistant and scratch-proof labels prevent damage.
- Proper Sizing – Correctly sized labels minimize scanning issues.
- Strong Adhesive – Labels stay securely in place, preventing peeling or warping.
Ways to Prevent Future Scanning Issues
- Clean the scanner lens regularly to remove dust and smudges.
- Use high-quality barcode labels to ensure clear, readable barcodes.
- Store scanners properly to prevent lens scratches or sensor damage.
- Train staff on proper scanning angles and techniques.
- Perform routine firmware updates to keep the scanner optimized.
By following these steps, scanning errors can be minimized long-term.
Struggling with Scanning Errors? High-Quality Barcode Labels Can Help
Barcode scanning should be fast, accurate, and hassle-free. If you’re dealing with constant scanning issues, upgrading to reliable barcode labels is a simple way to prevent problems before they start.
At Maverick Label, we provide custom barcode labels designed to scan accurately every time. Our labels are built for durability and high readability, making them ideal for inventory, asset tracking, and retail use.
PowerScan Won’t Scan Barcode FAQs
Restart the scanner and check its power source. If it still doesn’t scan, clean the lens, check barcode quality, and update the firmware. If issues continue, consult the user manual or contact the manufacturer.
Use smudge-resistant barcode labels with proper spacing between bars. Avoid printing on reflective surfaces and opt for matte-finish labels to prevent glare.
Your scanner may be set to read only certain barcode formats. Check settings and ensure it supports the barcode type you’re using (e.g., 1D vs. 2D). Also, verify barcode quality.
Clean the lens weekly, update firmware regularly, and avoid dropping the device. Store it in a dust-free environment and use barcode labels designed for durability.
Yes. Faded, low-resolution, or damaged barcodes cause scanning errors. Switching to durable barcode labels reduces scanning issues and improves accuracy. Make sure to check out our article on what to do if you have a damaged barcode label.
